Returns and Refunds Policy

Wildly Organised Planner Co.

Last updated: February 2026

1. Overview

We hope you love your Wildly Organised products. If something isn’t quite right, this policy explains your rights and how returns or refunds work.

This policy is in line with UK consumer law, including your right to cancel certain online purchases.

2. Change of Mind Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible:

  • Items must be unused and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

To start a return, please email:

sales@wildlyorganisedplannerco.com

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 14 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will offer:

  • A replacement, or

  • A full refund (including original postage where required by law)

4. Non-Returnable Items

We cannot accept returns for:

  • Used items

  • Items not in original condition

  • Personalised or custom products (unless faulty)

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time may take 5–10 working days, depending on your bank or provider

You will be notified once your refund has been processed.

6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your card provider or bank (processing times vary)

3. If still unresolved, email us at sales@wildlyorganisedplannerco.com

7. Exchanges

We replace items only if they are faulty or damaged. Please contact us by email to arrange an exchange where appropriate.

8. Contact

For any returns or refund enquiries, please contact:

Wildly Organised Planner Co.

Email: sales@wildlyorganisedplannerco.com